Refund policy

RETURN & EXCHANGE POLICY

Vietnam orders

Exchange or return requests must be submitted within 3days from the time the order is delivered.

International orders

Exchange requests must be submitted within 7 days from the date you receive your order.

Requests submitted after the applicable timeframe will not be accepted.


1. To Be Eligible For An Exchange:

  • Items must be in their original condition with all tags attached, unworn, unwashed, unaltered, and free from any odors or signs of use.
  • Customers are required to record a continuous, unedited unboxing video when opening their package. We will only process claims regarding missing, incorrect, or defective items if a valid unboxing video is provided.

2. Shipping Costs

  • For exchanges requested due to the customer's personal preference (such as changing the size or color), the customer is responsible for both outbound and return shipping costs.
  • If the item has a manufacturing defect, or if we ships the wrong size, color, or product, we will cover all shipping costs associated with the exchange.

3. Exchange Policy

  • The replacement item must be of equal or higher value than the original item. If the replacement item has a higher price, the customer is responsible for paying the price difference.
  • Each order is eligible for one exchange only.

4. Items Not Eligible for Return or Exchange

  • The product is made-to-order, not part of the ready-made product group

  • Worn, washed, or altered items

  • Items without attached tags

  • Items without original packaging (dust bag, etc.)

  • Requests submitted beyond the applicable timeframe will not be accepted.

  • Items showing signs of wear, including perfume, smoke, deodorant, or body odor

  • Items with stains, marks, or damage caused by fake tan, deodorant, or makeup